Graduated from the Coaching Academy Hamburg /Munich as a certified systemic-constructivist coach.
Independent coach with broad experience in telephone communication, telephone canvassing, customer service on the phone, development of empathy and interpersonal skills, conscious communication and its effect.
Long-standing experience in human resources management, coaching of CC teams with up to 12 employees and team development.
Extensive knowledge and experience in the software industry including working with clients from advertising agencies, training institutes, call centers, insurance companies, consulting firms and event agencies.
Selection, training and education of employees for outbound customer service and support for medium-sized companies as well as coaching and supervision of trainees.